Returns & Refunds
In addition to your rights under the Australian Consumer Law, MV Hair & Beauty accepts change-of-mind returns within 30 days of delivery. The product must be unused, unopened and in its original packaging. Return postage for change-of-mind returns is paid by the customer.
How to return an item
- Contact us first. Email support@mvhairandbeauty.com or call 0402 174 450 with your order number. For a faulty or incorrect item, include photos and a short description so we can sort it quickly.
- We'll reply with return instructions. Faulty and incorrectly supplied items are returned at our cost; change-of-mind returns are posted at yours.
- Pack it securely and post it. Reusing the original box is fine. Send us the tracking number once it's on its way, or drop it in to 412 Churchill Rd, Kilburn SA 5084.
- Refund. Once the item is received and checked, we refund to your original payment method within 5 business days. Original shipping charges are not refunded on change-of-mind returns.
Faulty products
If a product is faulty, not as described or doesn't do what it should, you're entitled to a repair, replacement or refund under the Australian Consumer Law, on top of the 30-day change-of-mind policy. Electrical appliances (clippers, trimmers, dryers, straighteners) are also covered by the manufacturer's warranty; contact us first and we'll direct you to the fastest option.
Exclusions
For hygiene reasons, opened or used personal-care products, blades, brushes, combs and disposables can't be returned for change of mind. Salon furniture and large equipment is supplied to order and is not eligible for change-of-mind returns; faulty or damaged-in-transit items are replaced or refunded.
Trade accounts
Trade returns are handled by your rep or by contacting us on the details above.