In addition to your rights under the Australian Consumer Law, MV HAIR & BEAUTY gladly accept change of mind returns on products that you have purchased from us, as long as it is within 140 days. The product needs to be unopened, unused and in original packaging.  
 
For all Appliance items is it recommended to go through the manufacturer directly for faster support as they are all subject to manufactures warranty. Before returning a Hair Appliance please speak to our customer service team.

Please contact the customer service team before returning your item, at:

• Email: support@mvhairandbeauty.com
• Phone:
  0402 174 450

1. Contact us

For faulty or incorrectly packed items please ensure you send through photos of the product and the invoice as well as a detailed description as this makes the process much easier and faster for you!

2. We will contact you

One of our amazing customer service representatives will contact you via email with instructions on how to return the item back to us.

3. Pack up your product and send it back to us

Once you have been given instructions and/or a returns label, please pack your item up carefully with substantial packaging inside so it can reach us without damage. Please feel free to reuse the box or bag your order was sent in to make this easier!

Please note that change of mind returns will not receive a returns label due to the nature of the return. Please print off your return label if one is given to you and stick this on to the front of your box (if you are using your original box, please ensure the new label is covering the old one).

Finally, drop your parcel off at an Australia Post postal box or directly at an Australian Post Outlet, and email us through the tracking number so we can keep up to date with this!

4. What happens next?